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Built In Social Proof

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Posted on 12th August 2010 by Jade Handy in Marketing/PR |Objection Strategies

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We’re talking about Robert Cialdini’s principle of social proof.  Of course, it’s not his, per say.  Social proof, in my mind, is the need one has to be in alignment with what one values from outside of oneself.

For example, if you value American Idol, you might be persuaded to purchase products from a company using Sanjaya, Simon Cowell, or even the mildly successful Carrie Underwood.

Another example, if people are “overborrowing” plastic utentsils from your cafeteria, talking about the majority of people who are honest is likely to have more impact than advertising how many employees are stealing just like you.

OK, now that I have set the frame for this, lets talk about one way you can apply this, immediately, if you are not already.  Sell something door to door, even if it’s just a fundraiser.  B2B, residential or whatever.  Preferably a small ticket item.   

OK, now let me tie these two concepts together.  Social proof and small ticket door-to-door, to be more specific.  If you are someone who buys things and someone comes in your door to sell you something, don’t you want to know you’re not the guinea pig?  For most of you, the answer is “yes.”

Let me explain, if it’s a small ticket item, 1. people assume you’re not going to get rich off of (A.) this one sale and (B.) off of them, 2. which presupposes others have purchased.

This is where the built-in social proof comes in and makes sense, finally.

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A truly strong person does not need the approval of others any more than a lion needs the approval of sheep.  -Vernon Howard < wow, Vernon.  Something tells me we all qualify for this.

I took anatomy classes. I went to medical libraries and talked to doctors and nutritionists. I did the whole thing before using myself as a human guinea pig.  -Marilu Henner

I was a guinea pig for some hoodlums who thought they could hurt me and frighten me and keep other Negro entertainers from the South.  -Nat King Cole < not really sure this is a perfect fit, but I like Nat King Cole.  Who doesn’t?

What is sauce for the goose may be sauce for the gander but is not necessarily sauce for the chicken, the duck, the turkey or the guinea hen.  -Alice B. Toklas  #metaphor  #analogy

“Mikey likes it.”  -Life cereal commercial < from my childhood, and possibly yours, as well.

Photo Credit:  By erintongay Erin Tongay on Flickr

Loss Leaders

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Posted on 21st July 2010 by Jade Handy in Marketing/PR |Persuasion

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For those of you not familiar, loss leaders may sound like your company’s leader or the Pittsburgh Pirates, but it’s not. 

A loss leader is when Wal-Mart lures you into the store to save $2.00 on something you didn’t need in the first place and you soon discover you lost $4.00 in gas driving there!

It’s not that, either.  It’s them “losing money” on an advertised special on the hope that you’ll shop further and over-pay on everything else in the store.

This is what they, and others like them, mean when they justify with “we’ll make it up in volume.” 

Another meaning of “we’ll make it up in volume” is a used car salesman using it to hood-wink you into thinking the price is so cheap, but they’re willing to sell it at that price to you just to have you drive around with their name advertised on the car’s trunk’s dealer sticker. 

Hopefully, people are too smart to think someone is selling something at a loss and are making it up in volume like that.  Do the math.  They are baiting you for a bigger catch.

Attorneys do this with initial phone calls.  But, if you understand how to position the conversation towards dangling a carrot or saving them time, you can gain substantial decision-making information.

Buying drinks at the bar for a lady is the same thing.  More loss than lead, though.  Don’t bother.

My loss leader is my blog posts and RSS feedLike most of your favorite bloggers, I recommend you do the same with your business.  Put it out there and see what happens.

Seth Godin has touched on this.  Chris Brogan’s Blogs as Loss Leaders yesterday, July 20, 2010, was a real idea generator.  To quote Chris, “What’s your plan for value?  Where are your loss leaders?  How do you use them to bring business forward?”

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Out of context quote remix:

“…the demand for buffets have become even greater… The quality of food at buffets today is every bit as good, if not better, than most midlevel casual restaurants… [buffets are] not the loss leader they used to be.  -Jeff DiVito

Photo Credit:  http://www.flickr.com/photos/gmanviz/3085421999/

Montana Share Your Experience

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Posted on 20th July 2010 by Jade Handy in Marketing/PR

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Ever read something wrong, but it made sense?

When I first saw this ad, I thought to myself, “Wow.  That’s a cool use of ambiguity.  You see, the “on Flickr” was below the fold, which is to say I couldn’t see it until I scrolled down a bit.

Why did I think it was cool?  ‘Cause it was reminiscent of other uses of ambiguity that I love.  Example, NBC used “Experience.  NBC.”  The Army, years ago, used “Find Yourself in the Air Force.” (also, you can find this slogan in Life and Popular Science June 1972 issues)

“Share your experience” conjurs up images of taking someone with me to Montana.  Which presupposes I’m there.

It, also, appears to mean share it with the local inhabitants, like this mountain goat.  Not my kind of company, but whatever…

Then, seeing “on Flickr” ruined that experience for me.  Not really.  It presupposes I have to go there in order to share the experience via pictures.  Still great…

I wonder if marketers use this same sort of thing on purpose…

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Photo Credit:  VisitMT.com advertisement on Flickr

Label Yourself

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Posted on 15th July 2010 by Jade Handy in Marketing/PR |Persuasion

I got the idea for this post from Kare Anderson’s Label Yourself Before Someone Else Does.  But, I’ve had the concept for some time now. 

In an earlier post, I said in passing, “Like it or not, you have to train people how to treat you.  Part of this is feeding them the labels you want them to use when thinking or talking about you.

This post has some of that, but more so, it has to do with choosing what and whom you decide to associate yourself with.  But not so much in the social circle way, more so in the thinking of thinking-of-that-makes-me-think-of-you-automatically way. 

Probably, most know the thing about your income being an average of your 5 best friends or people you associate with.  Separate in meaning from th meaning of this post, this “labeling yourself” has to do with consciously choosing.  

I recommend choosing wisely.  

I have heard people talk about themselves in negative light.  I heard the other day people will put you on the pedestal you put yourself on, but they will tear you down viciously if you don’t live up to your label.  So, keep this in mind.

I think this is behind the fear that people have of speaking highly of themselves.  This, and if someone challenges them on their self-proclaimed label, they won’t have the confidence or rhetorical skill set to defend themselves.  

The third possibility is I’m wrong on all counts.  Although, the reality of the reason matters not.

What still rings true is the need to create labels for yourself, or someone else will

The Iowa State Fair is coming up, and this will be a smorgasbord of labels and the cream of the crop (to use an Iowa corn idiom.)  Over a million people will be labeling themselves one way or another through their words, shirts, and behaviors.  

I can think of no other place where the full range labels co-exist in full public display. 

What labels are you creating for yourself?

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We are far more liable to catch the vices than the virtues of our associates.  -Denis Diderot  #alliteration

It’s better to hang out with people better than you. Pick out associates whose behavior is better than yours and you’ll drift in that direction.  -Warren Buffett

Photo Credit:  http://www.flickr.com/photos/arevir/

Drill, Baby, Drill

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Posted on 18th May 2010 by Jade Handy in Marketing/PR |Persuasion |Selling Language

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I should have waited to write Fun Making Job Search Fun until today, because I came across several “real-world” examples to show you how this pattern plays out in several contexts.  I like to show multiple contexts for persuasion patterns because if a pattern isn’t applicable to most, if not all contexts, then I ignore it until it pops up in multiple contexts or I decide that it’s not a relevant pattern of persuasion.

I should have waited, but I didn’t.  But, I decided you shouldn’t be punished for my proactiveness and unwillingness to wait for perfection before I get started writing about something.

As we have previously learned, tying two things together is sometimes as simple as using the same words, consecutively.  Unfortunately, the pattern is neutral, it’s the person using it that makes it bad or good.

I came across this first example this morning in this May 16th news story, “A 7-year-old Detroit girl sleeping on a couch was shot and killed early Sunday after a Detroit police officer’s weapon went off while he was searching for a homicide suspect, police said.”  And, assistant Police Chief Ralph Godbee had this to say,

“This is any parent’s worst nightmare. It also is any police officer’s worst nightmare,”

Way to tie those to considerations together.  I’m sure the family of the victim appreciates you elevating an innocent child’s death to the level of a policeman’s guilt.

For a more neutral example, yesterday morning, I was watching the Today Show.  During a commercial for Bank of America, they started each bullet point with

“what if X…, what if Y…, what if Z…”  Then, remarkably, the next commercial was for Jackie Chan’s new movie.  Unexpectedly, the first words of the commercial script were “what if …” something about what if someone was somebody or something or other.

The X, Y, and Zs of this are of no consequence since it’s the pattern is what we’re after here, not the content.

Now, I’m sure there’s no way that advertising creative excutives would plot this into the script and be able to tie two consecutive commercials together to get your unconscious mind to connect fraudulent-bank feelings about Bank of America to a “Cool!” feeling that a good portion of the country has towards Jackie Chan, but nonetheless, I can continue to conspire to think so.

And, finally, during the Today Show, in a newsworthy interview regarding the Gulf oil disaster and, specifically, the underwater oil problem, an underwater oil worker said,

“most people are concerned with the oil on the surface, we’re concerned with the oil under the surface.”

Or something to that effect.  Again, you’ll notice the repeated words and phrases used to link the two concepts.  This helps to instill the idea so that you remember it and are influenced to believe that they are concerned.  Now, to be fair, I don’t think he was coached to say this (I’m actually not a conspiracy theorist).  He probably believes it to be true and honestly wants to communicate this message to those concerned.

But, this just goes to show that these patterns occur naturally during moments of persuasive communication.  Which, BTW, means you can, too, use them to the same end.

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Any idea, plan, or purpose may be placed in the mind through repetition of thought.
Napoleon Hill

It’s the repetition of affirmations that leads to belief. And once that belief becomes a deep conviction, things begin to happen.
Muhammad Ali

You affect your subconscious mind by verbal repetition.
W. Clement Stone

Repetition of the same thought or physical action develops into a habit which, repeated frequently enough, becomes an automatic reflex.
Norman Vincent Peale

Whatever we plant in our subconscious mind and nourish with repetition and emotion will one day become a reality.
Earl Nightingale

It is not the simple statement of facts that ushers in freedom; it is the constant repetition of them that has this liberating effect. Tolerance is the result not of enlightenment, but of boredom.
Quentin Crisp

Constant repetition carries conviction.
Robert Collier

The ear tends to be lazy, craves the familiar and is shocked by the unexpected; the eye, on the other hand, tends to be impatient, craves the novel and is bored by repetition.
W. H. Auden

This is the lesson that history teaches: repetition.
Gertrude Stein

Photo Credit:  http://www.flickr.com/photos/geoffgresh/ / CC BY-NC 2.0

Fun Making Job Search Fun

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Posted on 13th May 2010 by Jade Handy in Let's Talk About Language |Marketing/PR |Persuasion |Selling Language

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RT @jasonfried Very clever way to get a job interview: http://www.youtube.com/watch?v=7FRwCs99DWg

When Alec Brownstein set out to land a job in the very creative field of advertising, he knew he had to be creative. 

Repetition and creative may sound contradictory, but they certainly aren’t in this application.  Alec set out to get a great job with a great company by contacting great leaders. Did he go about it in the most predictable way?  No.  Of course not.  That wouldn’t be congruent with creative.

When Ian Reichenthal, an advertising creative director, Googled himself, he noticed the ad at the top of the page.  It got his attention, to say the least. The ad read, “Hey, Ian Reichenthal.  Gooogling yourself is a lot of fun.  Hiring me is fun, too.”  Now, that’s creative!  Let’s take a close look at this ad and the wording used. 

Gooogling.  Gooogling, not Googling. Why 3 “o”s?  Ooooo, I don’t know, but it sure does stand out, doesn’t it. 

Googling yourself.  Now we’re getting somewhere.  Is this message for his staff?  No.  Is it for everyone searching for Ian?  No.  Is it for Ian and Ian, only?  Yes. 

Is a lot of fun.  Isn’t that why we do it?  Who hasn’t Googled themselves?  I know I have.  I love to see my name in backlights.  Maybe this is how Alec could predict with pretty good accuracy that Ian would be doing it and having fun at it. 

Hiring me.  Let’s not beat around the bush here.  I’m guessing a high level executive in New York City likes to cut to the chase.  Yeah? 

Is a lot of fun, too.  Hey!  I feel like I’ve been had.  Sure, using “fun” is what Alec would like Ian’s experience of hiring Alec be indicative of, but I think there’s more to this “fun”.  Namely, he didn’t say, “enjoyable,” “joyful,” “exciting,” or any other word associated with “fun”.  Alec didn’t say, “worthwhile,” “smart,” “good decision-making,” or any other word associated with “hiring”.  He said, “fun.”  Again.  He said, “fun.”  He said, “fun” because if Ian has an internal “yes” response to “Gooogling yourself is fun,” then describing hiring Alec as “fun” will likely re-associate that “yes” response to hiring him even with out ending it with “too”.  GENIUS!  And, creative.

I know most people don’t associate Ivan Pavlov’s work to linguistic repetition.  But Pavlov didn’t start out in psychology either, so we can bridge it’s use to persuasion via the Archimedes Principle.  It’s the modern usage if you’re creative enough.

Repeating words isn’t just a rhetorical anaphora, epistrophe, alliteration, rhyme or other device used to evoke rhythm and emphasis, it also serves to associate two unrelated thoughts. 

Ever wondered how you could get your prospects to associate buying your products to achieving their business objectives?

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Repetition is a form of change.  -@Oblique_Chirps

What we do in dreams, we also do when we are awake: we invent and fabricate the person with whom we associate – and immediately forget we have done so.  -Frederich Nietzsche 

Does Pavlov’s dogs ring a bell?  -bad joke, good example

I don’t think most people associate me with leeches or hot to get them off.  But I know how to get them off.  I’m an expert at it.  -Nancy Reagan < They will now, Nancy, they will now!

On the other hand, the concept owes its meaning and its justification exclusively to the totality of the sense impressions with which we associate with it.  -Albert Einstein 

An associate producer is the only guy in Hollywood who will associate with a producer.  -Fred Allen  #antistasis  #homonymicpun

If I had to associate myself with one song, it would probably be Let Love Rule. It’s so simple and to the point. It speaks for itself.  -Lenny Kravitz

People just kind of associate me with kicking some ass.  -Yancy Butler  < I know how you feel, Yancy.

Language as a Filter

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Posted on 12th May 2010 by Jade Handy in Let's Talk About Language |Marketing/PR |Persuasion

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RT @copyblogger Why Is Business Writing So Awful?

Click.

Takes me to Inc.com. And, Jason Fried has written an article so good, I had to blog it up.  Normally, I would stick to non-mainstream blogs, but I couldn’t resist.

Depending on how you count them, I was 13 paragraphs in (11 if you don’t count the block quotes) when I found this quote, “The company uses language as a filter.”  This was following, “It’s kind of kidding and kind of not. Some people may be offended, but big deal. Woot [woot.com] isn’t trying to sell to every customer. It’s trying to sell to the customers that can laugh along. Those are the people who understand what Woot is about.”  This was following this block quote from Woot’s FAQ page

No. Well, not really. If you buy something you don’t end up liking or you have what marketing people call “buyer’s remorse,” sell it on eBay. It’s likely you’ll make money doing this and save everyone a hassle.

How many of us are trying to do what Woot isn’t?  Sell everyone, that is.

I know you don’t do this same thing in all areas of your life, or you’d never get anything accomplished.  When you’re talking to strangers, don’t you sometimes talk in a fashion that will weed them out?  Talking down to them, talking over their head, or turning your head to ignore them.  When you’re talking to the opposite sex, aren’t you posing things certain ways in order to reel in your catch?

Comedies are full of victims of unwanted advances exaggerating something about themselves in an attempt to apppear undesirable.  I guess it works both ways.

You probably even do this with your significant other, don’t you.  I do.  She does.  It’s unavoidable.  e.g. “Honey, I’m going to be busy working on that big project tonight.”  You probably know what kind of response this will elicit without having to be explicit.

Top persuaders do something similar in their professional contexts.  “We’re interested in companies that are looking for the next big thing and have the ability to act on it before their competition does.”  Are you going to get “early adopters” or a laggard?

What I like about “language as a filter” is it clarifies by illustrating a more specific example of qualifying your customers.  Most companies are qualifying customers by asking well-targeted questions like “What are you looking for in you next vehicle?” and targeting their first impression through branding efforts.

I especially like how Jason Fried practices what he preaches by using several recognizable rhetorical figures to lighten up the tone of the article.  From the first two rhetorical questions to “What’s bad, boring, and barely read all over?” which is classic alliteration with a touch of color to his rapid fire questions “Who writes this stuff? Worse, who reads it and approves it? What does it say when tens of thousands of companies are saying the same things about themselves?” which amplify his point instead of just saying one of them banaly.

So, with this in mind, what is the language you’re using and what is it saying?

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Better to remain silent and be thought a fool than to speak out and remove all doubt.  -Abraham Lincoln

Photo Credit:  http://www.flickr.com/photos/squintlog/ / CC BY-NC-ND 2.0

Call, Don’t Fall

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Posted on 7th May 2010 by Jade Handy in Let's Talk About Language |Marketing/PR |Persuasion |Selling Language |Sports and Athletes

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Couldn’t have framed this moment better. When I first thought about this sign in a hospital room, I thought, “that’s a sign I should blog.” So, I am.
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Now, before you get on me about the sign’s true intention, I’m nitpicking, or this, that or another thing, let me start by saying I realize all of those things. I could have just passed by the sign and passed on the opportunity to pass the lesson on to you, but, that wouldn’t teach you anything (other than #antistasis.)
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When I saw the sign, my mind went immediately to “how could I have made this better?” And, that’s what you’ll have to do if you have this kind of language posted in your room. The way this is written is what I would post in someone’s room that I secretly hated. Why?
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1st of all, the trailing thought is “fall.” Remember what I said in the second paragraph about objecting based on intention. I realize they don’t want me to fall, but that’s not what the sign says to me, let alone someone who’s in a hospital trance and even more receptive to subliminal messages.
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Let’s take this into different contexts for a change. Imagine a salesperson saying to a prospect “buy, don’t leave.” Sales people starve when they communicate this way. Or, a teacher saying “remember, don’t forget.” Students remember, not, this way. Or a police officer saying “freeze, don’t move.” People get shot. I don’t know about you, but I want those messages clean and clear.
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2nd issue is “don’t.” I thought everyone knew the power of positive talk, by now; and that negatives aren’t processed by the unconscious mind, especially when your conscious mind is distracted (like thinking of how your life might change after leaving the hospital.) Your mind makes these subtle connections, even if you don’t.
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Back to the sign. Now, I did have the thoughts “happens all the time with signs” & “probably not indicative of anything.”
You know, those types of justification giving them the benefit of the doubt. But it turns out, it’s the modus operandi of the entire department, or at least the staff I observed first hand.
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Doctors don’t see an immediate cause-effect like salespeople do, or do they. Can you not, using your sensory acuity, pick up on the patient’s response to what you’re saying?
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The staff didn’t impress me with comments like “when you get home, don’t be falling down and be falling down steps” and “you’re going to be prone to dropping stuff, y, and z” (I don’t remember all the specific injury causing actions,) “I just don’t want to see you on the news. I don’t like to see my patients on the news” (side note: that’s a horrible presupposition of their post-discharge history) and believe it or not “I don’t want the next one to be worse.” Not one positive suggestion. Not one.
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The closest was “…so you’re not hung out to dry.” Not very positive, is it?
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Positive suggestions are using, “so you land on your feet,” or even, “so you hit the ground running when you do get back to work,” or “so you come out of this forgetting it ever happened,” or best, “never mind that, you’ll be fine in due time (what never happened?)” or even, “come out of this standing on your on two feet,” or, “get your bearings,” “keep your financial standing,” “maintain your lifestyle,” or anything that keeps patients moving forward and thinking of the future.
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How about just “When You Need Help, Just Call.” Even my 2 year old uses this language structure.
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Which of these would you rather have used on you? Or would you like your patients to enjoy?
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Hell isn’t merely paved with good intentions; it’s walled and roofed with them. Yes, and furnished too. -Aldous Huxley  #reformingcliche
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It has been more wittily than charitably said that hell is paved with good intentions; they have their place in heaven also. -Robert Southey  #reformingcliche
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My hatred is a thousand times more powerful than all your good intentions. -Jim Goad (OK, maybe not that much!)
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Photo Credit: Jade Handy’s cell phone

Just Enough Different

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Posted on 4th May 2010 by Jade Handy in Let's Talk About Language |Marketing/PR |Persuasion |Selling Language

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It’s been said that fortunes are built around products just 10% different than whatever else is out there.  No need to totally reinvent the wheel. 

Sometimes things can be too new.  Who knew?

As far as just 10% different, though, think diesel engines, SUVs, crossovers, and convertables.  Also, bell-bottom, faded, stone-washed and skorts.

Other times, it’s helpful to have something totally new.  Like Presidents!

Car companies try to have their cake and eat it too, with “The All New Such and Such.”  So it’s just enough of what you’re familiar with and just enough different so you notice.  How about “equal to 10% fruit.”  Whatever that is!

Persuasion is all about when to match and when not to match what the person in front of you is displaying.

Hint: match the stuff you want and mismatch the stuff you don’t want. 

You can start with the individual aspects of personality types.  Personality types are great for learning new things to pay attention to, but waaaaaayy overgeneralize.  So, stick with the individual aspects of each until you notice certain patterns emerging for yourself. 

Then, blend these aspects with even more specifics having to do with body language.  Have fun!

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Choosing a name that is easy to distinguish from other words may help the dog learn it more quickly.  -Twitter RT @BeDogSavvy

It’s impossible to differentiate without being at least a little different.  -Jade Handy #sbns

 Photo Credit:  http://www.flickr.com/photos/santifc/ / CC BY-NC 2.0

2 Things People Love

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Posted on 26th April 2010 by Jade Handy in Let's Talk About Language |Marketing/PR |Persuasion |Selling Language

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#2: Lists of things

That’s it.  Shows over… Just kidding. 

I know you want to know who won.  People love to know what or who won.  They’ll stick around for it.  Tease the their curious bone and they’ll act as if you owe them something.

e.g. Top Ten Lists, 2 Times to Make it a Foursome, Bottom 5 Dives, 7 Ways to Get to Heaven, 3 Ways to Meet a woman on a swim team… what!?

Now, you caught the alliteration, maybe.  You noticed the rhyme, even.  But did you catch the #assonance end of it? 

Chances are, you had to take a double take because it caught your attention.  Just like the previous sentence where I used #parachesis.

Now, I know the all the Twitter hashtag links (#assonance, #parachesis) currently lead to not much if anything, but eventually they will.  They are the dyes that tie colorful language together.  BTW, the dye lots may change, but the impression stays the same.

Back to lists, lists and more lists.  If you must know now,     #1 is a tie: curiosity and how to get there.  Ta ta…

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A list is only as strong as its weakest link.  -Donald Knuth

An income tax form is like a laundry list – either way you lose your shirt.  -Fred A. Allen

And I had this big, long list of what I wanted in a guy but I realized I didn’t stack up to the list myself.  -Star Jones

Confront your fears, list them, get to know them, and only then will you be able to put them aside and move ahead.  -Jerry Gillies

Every day I get up and look through the Forbes list of the richest people in America. If I’m not there, I go to work.  -Robert Orben

For years I’ve kept a list of dream projects.  -Michael Bolton

I made this list of stuff that it’s time for me to try to do.  -Rick Moody

In all planing you make a list and you set priorities.  -Alan Lakein

Laughter is the best medicine – unless you’re diabetic, then insulin comes pretty high on the list.  -Jasper Carrott  #reformingcliche

My to-do list is so long that it doesn’t have an end; it has an event horizon.  -Craig Bruce

We don’t take care of our teachers and our cops and our firemen. They should be at the top of our list.  -Brad Garrett

Why can’t somebody give us a list of things that everybody thinks and nobody says, and another list of things that everybody says and nobody thinks.  -Oliver Wendell Holmes  #inverse  #antimetabole

Photo credit:  http://www.flickr.com/photos/paolo_rosa/ / CC BY-NC-ND 2.0

Equal to 10% Fruit

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Posted on 15th April 2010 by Jade Handy in Let's Talk About Language |Marketing/PR |Persuasion

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I was reading the individual packaging of a strawberry POP-tart.  “*Filling made with equal to 10% fruit.” MMMMMM, fruit, gooooooood.  I love POP-tarts.

Wait a minute.  “equal to!?”  What the heck does that mean?  I look at the filling.  No strawberry seeds in here.  What does “equal to” mean?  What is equal to 10% fruit?  Is there a synthetic equivalent of real fruit?

Is this one of those things, for example, whereby the FDA allows so much milk derivatives in “non-dairy” products?  I’m not going to talk about the more well-known examples of unpureness.

I can understand a certain amount of puffery in salesmanship e.g. “This is the best product on the market.”  Intangible, immeasureable, right?  “This is the Titanic, it’ll never sink.”  But being able to bend truth on a measurable ingredient?  Say one thing and do another?  One would think it’s either in there or not and you could say it’s in there, or not. 

I wondered, while writing this post, if they are saying it in order to plant the seed of “dairy” in your mind while not having to be held accountable to it.  Researching this further, it turns out they are

In fact, a couple of nefarious things are happening here.  First, they are implying the presence of dairy, while stating “non-dairy.”  Secondly, there is actually dairy derivatives in it, like casein, but they are denying that as well.  We call this “having your cake and eating it, too.”…no I will not be handing out cake to you.

So, how could you use this in your everyday persuasion?  Well, you already are, but I’m not going to explain in detail how to utilize this.  I will say, however, I have heard people talk about how they aren’t being disagreeable by posing an alternate solution.  And, I have heard people deny it, then say it.  e.g. “Please don’t take this the wrong way, but you look like your coming down with something.” 

You might think this is something our legal system has enabled, but it’s been around for quite some time.  In rhetoric, this is called #apophasis , and it’s extremely powerful.
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Imply: to tell a very small lie. -Mark T. Shirey

If I didn’t know better, I’d say apophasis is at work here, not to mention I’m being overt about it.  -Jade Handy #apophasis

 Photo Credit:  http://www.flickr.com/photos/_sk/ / CC BY-NC-SA 2.0

On Fire…fox 3.6.2

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Posted on 6th April 2010 by Jade Handy in Let's Talk About Language |Marketing/PR |Persuasion |Reverse Engineered

 

Here’s the latest from Firefox.  Does it surprise me that Firefox has made a name for itself?  No.  Especially no, after seeing this persuasion-packed piece.

What’s so special about it?  Well for starters, it has 10 elements of persuasion.  10!

Let’s take it from the top.  The Header, alone, has these 5 elements based off of “For security reasons, we recommend downloading the latest and greatest version”: 1. The sequence frames the reason first, then the “what.” This strategy gives the WIIFM right off the bat. 2. Gives a reason.  Humans are wired to need a reason. 3. The reason is security.  Who can deny this is compelling in today’s world? See, also, ”secure” email offer. Security must be important as it is at the beginning and the end of the reading path. 4. It’s recommended.  Versus “you decide.” 5. Latest and greatest is a rhyme.  Since the beginning of time, rhyme has been there to aid us and persuade us. Catchy, yes?

“Choose your persona.  Roll over to try, click to apply. See all 30,000+”  6. Choose vs. “we recommend.”  Put’s the decision back in users hands.  7. Your persona.  You own it. 8. Your Persona. Generation XY and Z, hello. Who wants to be like everyone else? 9. Roll over.  Roll over?   Resistance is futile! 10. Try. No vows necessary. 11. Just click.  How simple is that!? 12. Apply.  As in application or to put on? When is the “install”? 13.  Try – Apply.  There’s that rhyming thing, again. 14. To try – To apply.  To this To that.  To cool To go To school #polysyndeton Used to connect things. 15. See all… Studies show less is more, but for those others out there…

“Stay Connected,” my child.  Don’t know why I said that, it just came to mind, I guess.  16. Sit. “Stay” Roll over.  Like most actions, you’re either starting something, stopping something or continuing (Stay) something.  Continuing has a nice ring to it. Yeah, like Ka-Ching! 17. Connected.  Why do they want me to feel something? See also, “Roll over” “click” “running” 18. They give three choices.  Studies show less is more19. Click not just a choice, you’re choosing an action.

Feeling manipulated, yet? Hey, I’m just the messenger.

“New Thunderbird 3. Fast, Flexible and Secure Email Program.  Download Thunderbird”  20. New vs. old.  New vs. improved. New vs. version 3?  Sounds contradictory, eh?  21. Thunderbird.  Not exactly namby-pamby. 22. 3. What happened to “new?” Sounds to me like a bit of a conflict, you? 23. Download Thunderbird.  Sounds like a command.  Yes, ma’am.

24. Quick bursts of words vs. long complete drawn out sentences like you would use in a conversation in order for the listener to understand and absorb what you’re actually saying when you actually have to explain yourself or else they’ll most likely not take action.

10 Jade? OK, I lied, make it 25.  Something for everyone.  Contrasting… 3 choices to stay connected – See all 30,o00+. We recommend – Choose Your Persona. Decide based on the 3 boxes diplayed (Persona, Stay Connected, Thunderbird) – More Firefox 3.6 features.  Some things to see - feel others (not at work, though.)

OK, fine.  26. Watch the video…See all 30,000+. Visual modality congruence.

Dang it.  27. Fast, Flexible and Secure…. Rule of 3 using alliteration.

I give in.  28. Eye-popping color graphics layed out in an non-cluttered appealing fashion.

Is Firefox familiar? 29. No wonder they didn’t rename the whole damn thing.  Ford Taurus paid an ugly price for this lesson.

If you find any others, let me know.  I may not post it, though, ’cause I’m already sick of this post.

30. Six, count them, six arrows pointing right, right?  For most people this means forward.

OK, I’m done.

Except for # 31. What’s written in the biggest, boldest font in the biggest most colorful box and on the left side (people typically read left to right.  That is, they “start” on the left and continue on from there) of the page?  That’s right.  Choose Your Persona.  Wonder why?

Did it work on me?  Did you notice “You’re Now Running Firefox 3.6.2? ‘Nuf said.

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Make it simple. Make it memorable. Make it inviting to look at. Make it fun to read.  -Leo Burnett

We’re obviously going to spend a lot in marketing because we think the product sells itself.  -Jim Allchin

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